Refund Policy

Last updated: March 12, 2026

Your satisfaction is our priority. If you are not completely happy with your Titans Jaw mastic gum purchase, we have you covered.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will issue a full refund. No questions asked.

No Return Required

You do not need to ship the product back. Just email us at support@titansjaw.us with your order number and we will process your refund.

Refund Processing

Once your refund request is approved, we will process it within 5–7 business days. Refunds are issued to the original payment method. Depending on your bank or credit card provider, it may take an additional 2–5 business days for the refund to appear on your statement.

Damaged or Defective Products

If your order arrives damaged or defective, contact us immediately at support@titansjaw.us with a photo of the issue. We will send a replacement or issue a full refund at no extra cost.

Exchanges

Want to swap Small Tears for Medium Tears (or vice versa)? Contact us and we will arrange an exchange, subject to product availability.

Late or Missing Refunds

If you have not received your refund after 10 business days, check with your bank or credit card company first — processing times vary. If you still have not received it, email us at support@titansjaw.us and we will investigate.

Contact Us

Refund questions? Email support@titansjaw.us with your order number and we will take care of it.